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FAQ

  • Where Bacoola Located
    Bacoola is a brand operating under Bacoola Apparels, with our headquarters situated in GB Road, Thane (Mumbai). For more detailed information regarding our location and contact details, we kindly request you to visit our "Contact Us" page. This page will provide you with comprehensive information about how to get in touch with us, ensuring that we can address your inquiries and concerns effectively.
  • I have a query, how to reach out?
    To provide you with the best assistance, we offer multiple channels for you to reach out to us. For swift and convenient support, we recommend utilizing our customer support chat box, located at the bottom right corner of your screen. Our responsive team will be available to address your queries and concerns promptly. Alternatively, you can also reach us by email at contact@bacoola.com. We strive to respond to all email inquiries within 30 minutes to a few hours, depending on the complexity of the request. If you require urgent assistance or wish to escalate an issue, we encourage you to contact us directly at (+91) 8879438577. Rest assured, we value your time and aim to provide immediate support without any unnecessary delays. At Bacoola, your satisfaction is our priority, and we are committed to providing you with efficient and responsive customer service.
  • Do your provide return or exchange?
    We kindly request you to refer to our dedicated "Shipping and Returns" page for detailed information on our policies. This page provides comprehensive details regarding our shipping procedures, delivery timeframes, and return processes. By visiting the "Shipping and Returns" page, you will find in-depth explanations that cover various aspects such as order processing times, estimated delivery durations, and the steps involved in initiating a return or exchange. We have taken care to include all the necessary information to ensure transparency and clarity for our valued customers. We encourage you to familiarize yourself with our "Shipping and Returns" page to have a complete understanding of our policies and procedures. Should you have any further questions or require assistance, our customer support team is readily available to provide the necessary guidance.
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