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Shipping & Returns

Shipping Policy

We have established a partnership with Ship Rocket, a reputable fulfilment provider. As part of this collaboration, Ship Rocket takes care of notifying you about the details of your shipment and facilitates the connection with a third-party logistics provider. The specific logistics provider assigned to handle your shipment may vary based on your location, with Blue Dart or Delhivery being the usual choices.

Once we receive your order, along with the payment details (prepaid/COD), we promptly initiate the shipping process within one day. Please note that the delivery timeframe will depend on your location in relation to our warehouse situated at Ghodbunder Road, Thane (Mumbai) - 400615.

We strive to ensure that your order is delivered to you efficiently and securely. Typically, you can expect your shipment to reach you within 3 to 7 working business days.

Return & Exchange Policy

We aim to provide a straightforward and hassle-free shopping experience for our valued customers. From the day of your purchase until the delivery of your order, this duration is not included in the following timeframe. To be more precise, if you receive your product and within the next 7 calendar days you decide to initiate an exchange, we are here to assist you promptly.

An exchange request can be initiated for various reasons, such as the need for a different size or a replacement due to minor perceived imperfections. Additionally, if you change your mind and prefer a full refund, we are committed to refunding 100% of the amount paid.

For any exchange or refund inquiries, kindly contact us at contact@bacoola.com. Our dedicated team will swiftly respond to your communication via phone or email and guide you through the necessary steps.

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