top of page

Store's Terms & Policy

Terms and Conditions

Bacoola, a product of Bacoola Apparels (GST ID: 27GUFPM3357H1ZB), requires that you agree to the terms outlined in this agreement when visiting our website or making a purchase from our store. We reserve the right to modify these terms as needed and will update this page with the date of the latest changes.

General Conditions

You are prohibited from using our products for any illegal or unauthorized activities that violate laws within your jurisdiction. You may not reproduce, copy, or resell our product, marketing materials, copywriting, images, videos, or packaging.

 

We reserve the right to refuse orders at our discretion, which may result from limited inventory, lack of logistics support in your location, or payment issues raised by our payment gateway providers. You agree to provide current, complete, and accurate purchase and account information for all transactions made through our store.

Pricing

Our product pricing is carefully considered and infrequently changed. However, we reserve the right to update product prices and discontinue products at our discretion. Updated prices will be clearly displayed on the website, while discontinued products may no longer be visible.

Delivery and Shipping

We provide shipping to most locations within India.

Typically, in-stock products are dispatched within one business day of order placement. If a product is out of stock, the estimated shipping time will be displayed on the website prior to order placement.

A nominal fee applies to Cash on Delivery (COD) orders, if your PIN code is supported. Rejection of a confirmed COD order will result in future service restrictions. When possible, we will send an email with a tracking link for your order. Shipping times are not guaranteed due to external factors, and shipping and COD fees are non-refundable.

Gift cards and Rewards

Gift cards and reward credits are issued exclusively by us. Recipients will receive an email notification containing a unique code. This code, when applied during checkout, provides a credit towards the final purchase. Gift cards are valid forever, and there is no expiry date. It can only be used for purchases made in our store. We reserve the right to cancel issued gift cards in cases of spam or abuse.

Warranty and Returns

Product exchanges and returns are accepted within 7 calendar days from the date of delivery of the product. We partner with 'Ship Rocket' for our shipment and delivery fulfilment. In order to return please write us at 'contact@bacoola.com' and we will arrange for a pickup from your doorstep, inspect the quality and refund 100% amount back to you within 3 working business days or less as per demand. Final sale items and sample units (which may have minor imperfections) are not eligible for return or exchange.

Returns are ineligible for exchange or refund if submitted beyond the 7-day window, used, or returned without original packaging. Unauthorized inbound shipments or ineligible returns will be recycled or discarded without notice and may result in additional service fees and/or future service restrictions.

Refunds are issued to the original mode of payment, except for COD orders, which are refunded to the customer's bank account.

For manufacturing defects discovered within 7 calendar days of delivery of your purchase, please email contact@bacoola.com using the email associated with the order. As a small business, we cannot accommodate requests for standard or defective products beyond this timeframe.

Third-party websites

Our store may contain links to third-party websites, such as Instagram, Twitter, and Facebook, which are not affiliated with us. We recommend reviewing the policies and practices of these third-party websites carefully before engaging in any transaction.

Indemnification

By using our services, you agree to indemnify and hold harmless Bacoola Apparels, our subsidiaries, employees, and suppliers from any claim or demand, including reasonable attorneys' fees.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India.

Privacy Policy

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

If your website tracks personal information through the use of cookies, for example, you must make this clear to your site visitors. Be clear about what tracking tools (e.g. cookies, flash cookies, web beacons, etc.,) your website employs, what personal information they gather and why they are being used.

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

Click here to view which cookies are stored on your site visitors' computer. 

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at contact@bacoola.com

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@bacoola.com

bottom of page