Refund and cancellation policy

You can cancel an order at no cost at any time before it is dispatched. Cancel from My Purchases when signed in, or contact us and we will do it for you.

Once an order has been dispatched it can no longer be cancelled, but you can return it under the return policy below once it reaches you.

You may return an eligible item within 15 days of delivery.

To be eligible, the item must be:

— unused, unwashed and undamaged, in the condition you received it;
— in its original packaging, with all tags and labels attached; and
— accompanied by the invoice or order reference.

For reasons of hygiene, innerwear, swimwear and pierced jewellery cannot be returned or exchanged once the sealed packaging or hygiene seal has been removed.

Items marked as final sale at the time of purchase, and items damaged through use rather than a manufacturing defect, are not eligible for return.

This does not affect your rights in respect of goods that are defective or not as described.

Go to My Purchases, select the order, and raise a return request. Alternatively, write to yash.mishra@datacircles.in quoting your order number, within 15 days of delivery.

[TO BE COMPLETED: who bears return shipping cost — free pickup, or customer-paid]

Where an item is returned because it is defective, damaged in transit, or not the item you ordered, we bear the cost of return in every case.

Once your return reaches us it is inspected against the conditions above. We will tell you the outcome by email.

Approved refunds are made to the original payment method, through Razorpay, within [TO BE COMPLETED: refund turnaround, e.g. 5-7 working days from receipt]. The time it then takes to appear on your statement depends on your bank or card issuer.

Where a delivery charge was paid on the original order, it is refunded in full if the return is because of a defect, damage or an incorrect item, and is otherwise not refunded.

If a return does not meet the conditions above we will contact you before sending it back to you.

To exchange an item for a different size, raise a return for the original item and place a new order for the size you want. This is usually faster than an exchange, and avoids the size you want selling out while the original is in transit back to us.

If an item arrives damaged or defective, or is not what you ordered, tell us within 48 hours of delivery at yash.mishra@datacircles.in, with photographs where possible. We will arrange collection and issue a replacement or a full refund, including any delivery charge, at no cost to you.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made thereunder, the contact details of our Grievance Officer are set out below.

Name: Yash Mishra
Designation: Grievance Officer
Email: yash.mishra@datacircles.in
Telephone: +91 88794 38577
Address: Bacoola, Centura Square, IT Park
7th Floor, Road Number 27
Wagle Industrial Estate
Thane West, Thane
Maharashtra 400604
India

We will acknowledge your complaint within forty-eight (48) hours of receipt and endeavour to resolve it within one (1) month from the date of receipt, in line with the timelines prescribed under those rules.