Terms and conditions

These terms and conditions govern the sale of products by Bacoola ("Bacoola", "we", "us") through this website, and your use of the website itself.

By placing an order you accept these terms. Please read them before you order. If there is anything you do not agree with, do not place an order and contact us instead.

The seller under these terms is:

Bacoola
Trading as Bacoola
Centura Square, IT Park
7th Floor, Road Number 27
Wagle Industrial Estate
Thane West, Thane
Maharashtra 400604
India

CIN: [TO BE COMPLETED: CIN]
GSTIN: [TO BE COMPLETED: GSTIN]
Email: yash.mishra@datacircles.in
Telephone: +91 88794 38577

To place an order you must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872. By ordering you confirm that you are.

Products sold through this website are distributed within India only. We do not accept orders for delivery outside India.

You are responsible for keeping your account credentials confidential and for all activity carried out under your account. Tell us promptly if you believe your account has been used without your authorisation.

We may suspend or close an account where we have reasonable grounds to believe it is being used fraudulently or in breach of these terms.

We take care to describe and picture products accurately. Photographs are illustrative, and the colour reproduced on your screen may differ slightly from the actual product.

All products are subject to availability. If an item becomes unavailable after you have ordered it, we will tell you and refund the amount paid for that item in full.

Prices are displayed in Indian Rupees and are inclusive of Goods and Services Tax unless stated otherwise. Delivery charges, where applicable, are shown separately before you confirm your order and are set out in our Shipping Policy.

We may change prices at any time, but a change will not affect an order we have already accepted. If a product is listed at a manifestly incorrect price as a result of an error, we are not obliged to supply it at that price; we will contact you and you may confirm the order at the correct price or cancel it for a full refund.

Your order is an offer to buy. It is not accepted until we send you confirmation that the order, or part of it, has been dispatched. Only the items named in that dispatch confirmation form part of the contract.

We may decline an order where the product is unavailable, where we cannot obtain authorisation for your payment, where a pricing error has occurred, or where we have reasonable grounds to suspect fraudulent use of the website.

Payments are processed by Razorpay. We do not receive or store your full card number, CVV or UPI credentials — these are handled by the payment gateway under the standards applicable to it, including the card storage and tokenisation requirements of the Reserve Bank of India.

Your order will not be dispatched until payment has been received in full and authorised.

Delivery timelines, charges and serviceable areas are set out in our Shipping Policy, which forms part of these terms.

Risk in the products passes to you on delivery. Title passes when we have received payment in full.

You may return an eligible item within 15 days of delivery. The conditions that apply, the items that cannot be returned, and the way refunds are made are set out in our Refund and Cancellation Policy, which forms part of these terms.

The Bacoola name and logo, and the content of this website including text, photographs, graphics and page design, are owned by us or used under licence. You may not copy, reproduce, distribute or create derivative works from them without our written permission.

You may not use this website to do anything unlawful; attempt to gain unauthorised access to it or to any system connected to it; introduce malicious code; extract data from it by automated means; place fraudulent or speculative orders; or resell products bought from it in a manner that misrepresents their origin.

If you submit a review, image or other content, you confirm that it is your own, that it is not unlawful or offensive, and that you grant us a non-exclusive, royalty-free licence to display it in connection with the product concerned. We may remove content that breaches these terms.

Nothing in these terms excludes or limits our liability where it cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud, or under the Consumer Protection Act, 2019.

Subject to that, our total liability in connection with an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss.

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, civil unrest, epidemics, failures of public infrastructure, and restrictions imposed by government authorities. Where such an event occurs we will contact you, and you may cancel any affected order for a full refund.

These terms are governed by the laws of India. The courts at Thane, Maharashtra shall have exclusive jurisdiction over any dispute arising out of them, without prejudice to any right you may have to approach a consumer forum having jurisdiction under the Consumer Protection Act, 2019.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made thereunder, the contact details of our Grievance Officer are set out below.

Name: Yash Mishra
Designation: Grievance Officer
Email: yash.mishra@datacircles.in
Telephone: +91 88794 38577
Address: Bacoola, Centura Square, IT Park
7th Floor, Road Number 27
Wagle Industrial Estate
Thane West, Thane
Maharashtra 400604
India

We will acknowledge your complaint within forty-eight (48) hours of receipt and endeavour to resolve it within one (1) month from the date of receipt, in line with the timelines prescribed under those rules.

You may also raise a complaint with the National Consumer Helpline on 1915 or through the INGRAM portal maintained by the Department of Consumer Affairs.

We may amend these terms. The version that applies to your order is the version published on this page at the time you place it, and the date it last changed is shown at the top.

For any query relating to these terms, or to an order, write to us at yash.mishra@datacircles.in, call +91 88794 38577, or use our Contact page.